Shipping policy

SHIPPING POLICY

 

Effective Date: August 11, 2025

At 369 Collections, we aim to deliver your order quickly and safely, no matter where you are in the world.

1. Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

Free Worldwide Shipping on most orders, with no minimum purchase required.

Estimated delivery times:

USA & Canada: 7–15 business days

UK & Europe: 10–20 business days

Rest of World: 10–25 business days

Note: Delivery times may vary due to customs delays or factors outside our control.

3. Tracking Your Order

Once your order ships, we’ll email you a tracking number so you can follow its journey.

4. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at info@matrixtradingco.com within 7 days of delivery, and we’ll make it right.

5. Returns & Refunds

We offer free and easy returns. If you’re not satisfied, return your item for a full refund.
See our Return Policy for details.

Contact Us

Email: info@369collections.com